Terms and Conditions

Last Update: 14 April, 2021

Address: Caferağa Mah. Albay Faik Sözdener Cad. No:7 D:28 Kadıköy/ İST
E-mail: ssr@chartertraffic.net
Website/Site :Refers to the website of the Company,www.chartertraffic.de.
Refers to the individuals who make a reservation on the Website of the Company www.chartertraffic.de .
Support Center
Refers to the support team which provides support to its users for the services mediated through the Website.
Refers to the National and İnternational Airline Agency.
These General Conditions describe the rules and conditions that must be followed when using Chartertraffic.net (hereinafter referred to as "Website/Site"). Please read General Conditions carefully. By using the Website, you agree, declare and undertake that you accept the contents of these Terms of Use in advance and that you adhere to the Terms of Use.
The Company reserves the right to change any of the services and products existing in the Site and its extension, terms of use of the Site and the information provided on the Site, to reorganize the Site and to cease publication of the Site without prior notice. Changes shall come into force as soon as its publication on the Site. Users logging in and using the Site shall mean that they also accept these changes.
Charter Traffic Tourism Agency provides brokerage service in all sales processes and tourism services that are made through the Website.

All rights of the Chartertraffic.de logo, all articles, graphics and pictures in the content of the Site are reserved. It may not be used without permission for commercial or other purposes.
The User accepts, declares and undertakes that in accordance with the Law on Intellectual and Artistic Works, all material and moral rights and source codes of all content of the Site (text, data, graphics, images, logos, button icons, database, design, software and other elements related to Web Site content) exclusively belong to the Company, that he/she shall not reproduce, disseminate, process, publicize this software in any way, shape, or form, and that he/she shall not publicize it by means of signal, sound and/or image transmission, including digital transmission and that he/she shall not use it in contradiction with the provisions of the Law on Intellectual and Artistic Works and/or make it available to third parties and his/her employees.
Unauthorized use of all financial rights in relation to the content, design, and software of the Website (including, but not limited to, processing, reproduction, dissemination, representation and public offering) shall be deemed to be a violation of intellectual and industrial property rights.

A. General Rules
The User accepts, declares and undertakes that he/she shall be responsible for the content and accuracy of the passenger information entered into the Site, that no changes shall be made after entering the information into the system, and that in case of any damage, the User shall assume full responsibility.
The User accepts, declares and undertakes that the Company shall not be held responsible for any disputes, damages and/or claims that may arise between the Supplier companies and the User about the services provided through the Site and that the sole addressee is the actual provider of the relevant service.
The User accepts, declares and undertakes that the Company makes no commitment to ensure that the content received from suppliers and/or intermediary institutions on the Site is accurate, complete or uninterrupted and that the Company shall not be liable for damages caused by disconnection and communication disruptions caused by internet infrastructure and telecommunication service providers.
The User accepts, declares and undertakes that the Company pays utmost attention to the accuracy of the information announced on the Website obtained from the suppliers and/or intermediary institutions, but that the Company shall not be held responsible for the lack of quality and availability of the services received or requested.
The User acknowledges that the products on the Website are regulated by and under the responsibility of the relevant suppliers and/or intermediary institutions and that the terms and conditions of the relevant supplier apply to the terms and conditions of the relevant contents on the Site.
The Company acts as an intermediary between the User and the Supplier about the services it provides on the Site. The User accepts, declares and undertakes that the Company shall not be held responsible for any failures that may occur in the services mediated by the Company on the Site.

The User accepts, declares and undertakes that the Company shall not be held responsible for any inconveniences in the services provided by the Company through the Site and Support Center that may occur beyond its will such as political events, strikes, supplier bankruptcies, minimum number of passengers, changes in interstate relations, civil commotions, weather conditions, natural disasters, and technical problems.
The User shall provide name, surname, e-mail address, credit or debit card number, card expiration date and telephone number when making a purchase of a product or service through the Website. The User accepts, declares and undertakes that the Company shall not have any responsibility due to the lack of such information, incomplete or incorrect information.
Payments shall be made by credit card or debit card for all purchases made through the Site. The Website is supported by an instant transfer system. This system prevents unauthorized use of the cardholder's debit or credit card by third parties and secures it against possible risks.
The User accepts, declares and undertakes that in case of a refund for the services purchased through Site, the refunds shall be determined in accordance with the terms and conditions of the service provider and the said refunds shall be made to the credit or debit card used at the time of purchase.
The User accepts, declares and undertakes that the Company does not have any liability in case of any lack of transactions related to passport and visa procedures, incomplete visa procedures for the country to be traveled, control and/or reminder of these procedures and/or prevention of exit due to personal reasons (tax liability, lack of transit visa etc.) caused by the passenger itself and he/she shall assume full responsibility for the cancellation and delay that may occur for these reasons.
The User accepts, declares and undertakes that he/she shall be subject to the terms and conditions of the Service Provider for all of the services purchased through the Website and/or Support Center, if the Service Provider makes changes in these terms and conditions, the current information shall be valid, and for each cancellation, refund and change transaction each Service Provider may have different practices and penalty fees.
B. Seat Reservation
B.1. General Rules for Reservation
One can only manage a seat reservation on this Website. Reservations are only confirmed if the passengers last name and reservation number is valid and complete.
B.2. Terms of Cancellation, Refund and Change
Cancellation and refund and change procedures shall only be made by the tour operator- agency directly. On www.chartertraffic.net one can only process seat reservations.
In order to request sear reservation refunds from the Website, the passenger shall write an Email to ssr@chartertraffic.net with the following informations; Reservation Number, Last Name, Flight Details and Cancellation Details, Details of Change.

C. Seat Reservation General Rules
All reservations, cancellations and changes related to seats purchased through the site are carried out by the Company itself (unless otherwise specifically stated). The Company is authorized for transactions to be carried out through the Site within the scope of the Travel Agencies and Travel Agencies Association Law No. 1618.
During the process of online seat reservation, the seat schema is displayed on the screen. Passenger shall follow the rules that are obliged to choose the appropriate seat. Otherwise, they will be placed in another suitable seat during their travel, and the seat reservation fee will not be refunded.
Passengers under the age of 18, passengers with reduced mobility and passengers travelling with infants cannot make a seat reservation in emergency exit seats. When booking the seat, it must be made in accordance with this prohibition. If these prohibitions are not followed while making a seat reservation, the Company has the right to cancel reservation, to move the passenger into an alternative seat. No refund will be processed in this case.

By accepting this General Conditions, the User acknowledges that he/she has read and accepted the ‘Imprint’, the ‘Privacy Policy’ and the ‘General Rules’.
In its sole discretion, the Company may amend this Agreement unilaterally at any time it deems appropriate by posting it on the Site. The amended provisions of this Agreement shall become effective on the date of their announcement, while the remaining provisions shall remain in force and shall have effect and bear consequence.
The liability of the Company for the services provided through the Site by offering intermediary service, to the extent permitted by law, shall be limited to the total amount of the User’s seat reservation.
Should any provision of this Terms of General Conditions become invalid, illegal or unenforceable, such invalidity or unenforceability shall not affect the validity or enforceability of other provisions.
The User hereby agrees, declares and undertakes that he/she has read, understood and accepted this Terms of Use and confirms that the information he/she has given about him/her is complete and correct.