About us
Charter Traffic was founded by two partners in 2015 who have about 25 years of experience in aviation. Charter Traffic provides touristic capacity with its business partners from abroad primarily Germany, Netherlands, Austria and Switzerland to the city of Antalya in Turkey. Charter Traffic, which served approximately to 15,000 passengers when it first started operating, carries now over 300,000 passengers.
Terms and Conditions
Last Update: 14 April, 2021
1. DEFINITIONS
Company: Refers to CHARTER TRAFFİC
TURİZM VE TAŞIMACILIK SAN. ve TİC. LTD.
Address: Caferağa Mah. Albay Faik
Sözdener Cad. No:7 D:28 Kadıköy/ İST
E-mail: ssr@chartertraffic.net
Website/Site :Refers to the website
of the Company,www.chartertraffic.de.
User
Refers to the individuals who make a reservation on the Website of the Company www.chartertraffic.de .
Support Center
Refers to the support team which provides support to its users for the services mediated through the
Website.
Supplier
Refers to the National and İnternational Airline Agency.
These General Conditions describe the rules and conditions that must be followed when using
Chartertraffic.net (hereinafter referred to as "Website/Site"). Please read General Conditions carefully. By
using the Website, you agree, declare and undertake that you accept the contents of these Terms of Use in
advance and that you adhere to the Terms of Use.
The Company reserves the right to change any of the services and products existing in the Site and its
extension, terms of use of the Site and the information provided on the Site, to reorganize the Site and to
cease publication of the Site without prior notice. Changes shall come into force as soon as its publication
on the Site. Users logging in and using the Site shall mean that they also accept these changes.
Charter Traffic Tourism Agency provides brokerage service in all sales processes and tourism services that
are made through the Website.
2. INTELLECTUAL RIGHTS
All rights of the Chartertraffic.de logo, all articles, graphics and pictures in the content of the Site are
reserved. It may not be used without permission for commercial or other purposes.
The User accepts, declares and undertakes that in accordance with the Law on Intellectual and Artistic
Works, all material and moral rights and source codes of all content of the Site (text, data, graphics,
images, logos, button icons, database, design, software and other elements related to Web Site content)
exclusively belong to the Company, that he/she shall not reproduce, disseminate, process, publicize this
software in any way, shape, or form, and that he/she shall not publicize it by means of signal, sound and/or
image transmission, including digital transmission and that he/she shall not use it in contradiction with
the provisions of the Law on Intellectual and Artistic Works and/or make it available to third parties and
his/her employees.
Unauthorized use of all financial rights in relation to the content, design, and software of the Website
(including, but not limited to, processing, reproduction, dissemination, representation and public offering)
shall be deemed to be a violation of intellectual and industrial property rights.
3. TERMS OF OPERATION OF THE SITE AND PROVISION OF SERVICES
A. General Rules
The User accepts, declares and undertakes that he/she shall be responsible for the content and accuracy of
the passenger information entered into the Site, that no changes shall be made after entering the
information into the system, and that in case of any damage, the User shall assume full responsibility.
The User accepts, declares and undertakes that the Company shall not be held responsible for any disputes,
damages and/or claims that may arise between the Supplier companies and the User about the services provided
through the Site and that the sole addressee is the actual provider of the relevant service.
The User accepts, declares and undertakes that the Company makes no commitment to ensure that the content
received from suppliers and/or intermediary institutions on the Site is accurate, complete or uninterrupted
and that the Company shall not be liable for damages caused by disconnection and communication disruptions
caused by internet infrastructure and telecommunication service providers.
The User accepts, declares and undertakes that the Company pays utmost attention to the accuracy of the
information announced on the Website obtained from the suppliers and/or intermediary institutions, but that
the Company shall not be held responsible for the lack of quality and availability of the services received
or requested.
The User acknowledges that the products on the Website are regulated by and under the responsibility of the
relevant suppliers and/or intermediary institutions and that the terms and conditions of the relevant
supplier apply to the terms and conditions of the relevant contents on the Site.
The Company acts as an intermediary between the User and the Supplier about the services it provides on the
Site. The User accepts, declares and undertakes that the Company shall not be held responsible for any
failures that may occur in the services mediated by the Company on the Site.
The User accepts, declares and undertakes that the Company shall not be held responsible for any
inconveniences in the services provided by the Company through the Site and Support Center that may occur
beyond its will such as political events, strikes, supplier bankruptcies, minimum number of passengers,
changes in interstate relations, civil commotions, weather conditions, natural disasters, and technical
problems.
The User shall provide name, surname, e-mail address, credit or debit card number, card expiration date and
telephone number when making a purchase of a product or service through the Website. The User accepts,
declares and undertakes that the Company shall not have any responsibility due to the lack of such
information, incomplete or incorrect information.
Payments shall be made by credit card or debit card for all purchases made through the Site. The Website is
supported by an instant transfer system. This system prevents unauthorized use of the cardholder's debit or
credit card by third parties and secures it against possible risks.
The User accepts, declares and undertakes that in case of a refund for the services purchased through Site,
the refunds shall be determined in accordance with the terms and conditions of the service provider and the
said refunds shall be made to the credit or debit card used at the time of purchase.
The User accepts, declares and undertakes that the Company does not have any liability in case of any lack
of transactions related to passport and visa procedures, incomplete visa procedures for the country to be
traveled, control and/or reminder of these procedures and/or prevention of exit due to personal reasons (tax
liability, lack of transit visa etc.) caused by the passenger itself and he/she shall assume full
responsibility for the cancellation and delay that may occur for these reasons.
The User accepts, declares and undertakes that he/she shall be subject to the terms and conditions of the
Service Provider for all of the services purchased through the Website and/or Support Center, if the Service
Provider makes changes in these terms and conditions, the current information shall be valid, and for each
cancellation, refund and change transaction each Service Provider may have different practices and penalty
fees.
B. Seat Reservation
B.1. General Rules for Reservation
One can only manage a seat reservation on this Website. Reservations are only confirmed if the passengers
last name and reservation number is valid and complete.
B.2. Terms of Cancellation, Refund and Change
Cancellation and refund and change procedures shall only be made by the tour operator- agency directly. On
www.chartertraffic.net one can only process seat reservations.
In order to request sear reservation refunds from the Website, the passenger shall write an Email to
ssr@chartertraffic.net with the following informations; Reservation Number, Last Name, Flight Details and
Cancellation Details, Details of Change.
C. Seat Reservation General Rules
All reservations, cancellations and changes related to seats purchased through the site are carried out by
the Company itself (unless otherwise specifically stated). The Company is authorized for transactions to be
carried out through the Site within the scope of the Travel Agencies and Travel Agencies Association Law No.
1618.
During the process of online seat reservation, the seat schema is displayed on the screen. Passenger shall
follow the rules that are obliged to choose the appropriate seat. Otherwise, they will be placed in another
suitable seat during their travel, and the seat reservation fee will not be refunded.
Passengers under the age of 18, passengers with reduced mobility and passengers travelling with infants
cannot make a seat reservation in emergency exit seats. When booking the seat, it must be made in accordance
with this prohibition. If these prohibitions are not followed while making a seat reservation, the Company
has the right to cancel reservation, to move the passenger into an alternative seat. No refund will be
processed in this case.
5. OTHER PROVISIONS
By accepting this General Conditions, the User acknowledges that he/she has read and accepted the ‘Imprint’,
the ‘Privacy Policy’ and the ‘General Rules’.
In its sole discretion, the Company may amend this Agreement unilaterally at any time it deems appropriate
by posting it on the Site. The amended provisions of this Agreement shall become effective on the date of
their announcement, while the remaining provisions shall remain in force and shall have effect and bear
consequence.
The liability of the Company for the services provided through the Site by offering intermediary service, to
the extent permitted by law, shall be limited to the total amount of the User’s seat reservation.
Should any provision of this Terms of General Conditions become invalid, illegal or unenforceable, such
invalidity or unenforceability shall not affect the validity or enforceability of other provisions.
The User hereby agrees, declares and undertakes that he/she has read, understood and accepted this Terms of
Use and confirms that the information he/she has given about him/her is complete and correct.
Privacy policy
1. General information:
The following information provides a simple overview of what
happens to your personal data whenyou visit our website. Personal data are all data with which you can
be personally identified.Detailed information on the subject of data protection can be found in our data
protectiondeclaration below this text.
2. GENERAL INFORMATION AND MANDATORY INFORMATION
Data
protection:
The operators of this website take the protection of your personal data very
seriously. We treatyour personal data confidentially and in accordance with the statutory data
protectionregulations and this data protection declaration.
When you use this website, various
personal data are collected. Personal data are data withwhich you can be personally identified. This
data protection declaration explains which data wecollect and what we use it for. It also explains how
and for what purpose this is done.
We would like to point out that data transmission over the
Internet (e.g. when communicating byemail) can have security gaps. A complete protection of the data
against access by third partiesis not possible.
Note on the responsible body:
The responsible body for data processing on this
website is:
Charter Traffic
Caferağa Mah. Albay Faik Sözdener Cad.
No: 7/28 Post code: 34710,
Kadıköy - İstanbul Telephone: 90 216 336 1985
E-Mail: ssr@charter-traffic.net
The responsible
body is the natural or legal person who alone or jointly processes the purposesand means the of personal
data (e.g. names, email addresses, etc.).
Revocation of your consent to data processing:
Many data processing operations are
only possible with your express consent. You can withdrawyour consent at any time. An informal e-mail to
us is sufficient. The legality of the dataprocessing carried out before the revocation remains
unaffected by the revocation.
Right to lodge a complaint with the competent supervisory authority:
In the event of
breaches of data protection law, the person concerned has the right to lodge acomplaint with the
competent supervisory authority. The competent supervisory authority for dataprotection issues is the
state data protection officer of the federal state in which our companyis based. A list of data
protection officers and their contact details can be found at thefollowing link:
Please click here!.
Right to data portability:
You have the right to have data that we process
automatically on the basis of your consent or infulfillment of a contract handed over to you or to a
third party in a common, machine-readableformat . If you request the direct transfer of the data to
another person responsible, this willonly be done if it is technically feasible.
For security reasons and to protect the transmission of confidential content, such as orders orinquiries that you send to us as the website operator, this site uses an SSL or TLS encryption. Youcanrecognize an encrypted connection from the address line of the browser changes from “http: //” to“https: //” and from the lock symbol in your browser line. If the SSL or TLS encryption isactivated,the data that you transmit to us cannot be read by third parties.
Information, blocking, deletion:
Within the framework of the applicable statutory
provisions, you have the right to freeinformationabout your stored personal data, their origin and
recipient and the purpose of the dataprocessingand if necessary, a right to correct, block or delete
this data. You can contact us at any timeatthe address given in the legal notice if you have any further
questions on the subject ofpersonaldata.
Objection to advertising e-mails:
The use of contact data published in the context of
the imprint obligation for sendingunsolicitedadvertising and information materials is hereby prohibited.
The operators of the pages expresslyreserve the right to take legal action in the event of unsolicited
sending of advertisinginformation, such as spam e-mails.
3. DATA COLLECTION ON OUR WEBSITE
Contact form:
If you send us inquiries using the
contact form, your details from the inquiry form, includingthecontact details you provided there, will
be stored by us for the purpose of processing therequestand in case of follow-up questions. We do not
pass on this data without your consent.
The processing of the data entered in the contact form takes
place exclusively on the basis ofyourconsent (Art. 6 Para. 1 lit. a GDPR). You can revoke this consent
at any time. An informale-mail tous is sufficient. The legality of the data processing operations
carried out before therevocationremains unaffected by the revocation.
The data you enter in the
contact form will remain with us until you ask us to delete it.Mandatorylegal provisions - in particular
retention periods - remain unaffected.
4. PLUGINS AND TOOLS
Google Web Fonts:
This page uses web fonts, which are
provided by Google, for the uniform display of fonts. Whenyouare using the web, your browser loads the
required web fonts into your browser cache in order todisplay texts and fonts correctly.For this
purpose, the browser you are using must connect to the Google servers. This givesGoogleknowledge that
our website has been accessed via your IP address. Google Fonts are used in theinterest of a uniform and
appealing presentation of our online offers. This represents alegitimateinterest within the purpose of
Art. 6 Para. 1 lit. f GDPR.If your browser does not support web fonts, a standard font will be used by
your computer.Furtherinformation about Google Fonts can be found at https://developers.google.com/fonts/faq and in Google's data protectiondeclaration:
https://www.google.com/policies/privacy/.